AI & Automation for Higher Education & Universities

conversational ai education

The second stage of the study examines the case of ChatGPT through lenses of educational transformation, response quality, usefulness, personality and emotion, and ethics. The findings of this study provide several research directions that should be considered to ensure a safe and responsible adoption of chatbots, specifically ChatGPT, in education. Strong student engagement is critical to the performance of any university. This is why universities have annual surveys, evaluation forms, and other channels for students to share their thoughts on their classes, programs, and overall university experience.

conversational ai education

This can be done through class discussions, assignments and activities that encourage students to think critically about digital equity and social justice. Similarly, research has shown that chatbots can help to maintain students’ motivation and involvement, in part by promoting self-directed learning and autonomy. This means they they can potentially be used to help address low engagement in education that has been made worse by COVID-19 and the move to remote online learning. Explore the different types and benefits of conversational AI tools, with real-world examples drawn from enterprise experiences to highlight the ways in which this powerful technology has been deployed. From modern conversational AI channels and platforms to using AI chatbots in practice, by the end of this course, you’ll be equipped with highly sought-after skills to create better AI strategies for your teams.

Conversational AI for Education: The Potential of Artificial Intelligence in Education

It is difficult for teachers to accommodate each student’s needs individually. Even within dedicated learning groups and curriculums, little idiosyncrasies affect each student’s learning curve. These time differences apply to people who live in different time zones and people with a set schedule. That means educators and working students (young or adult) can work on a better schedule that won’t compromise their health or jobs. One way to boost education’s attainability is by introducing online education. Though online classes were already prominent before the pandemic, they’re most commonly used for higher education and alternative learning systems.

conversational ai education

A study published in February showed OpenAI’s GPT3 language model significantly outperformed most students in introductory programming courses. According to the authors, this raises “an emergent existential threat to the teaching and learning of introductory programming”. Provide support for students with disabilities

Students with disabilities may face unique challenges when it comes to accessing and using chatbots. For instance, visually impaired students may face difficulties reading chatbot text, while students with cognitive disabilities may require additional support to understand and use chatbots effectively.

Content analysis of interviews

The use cases shown above demonstrate that conversational AI can provide a significant positive change for higher education. In fact, this technology can be implemented right now to augment students’ experience, support the education process, and optimize costs across the organization’s workforce. Conversational AI has already been changing how businesses communicate with their customers, with tremendous results. Companies are increasingly embracing artificial intelligence and investing in it to automate various business processes such as customer support, marketing, sales, customer engagement, and overall customer experience.

Language input can be a pain point for conversational AI, whether the input is text or voice. Dialects, accents, and background noises can impact the AI’s understanding of the raw input. Slang and unscripted language can also generate problems with processing the input. Another major trend affecting higher education is that the generations being taught are changing, and today’s students have different expectations, interests, and learning styles.


Students have grown accustomed to high-speed services, communications, and personalized experiences as a result of social media, online shopping, and the general use of apps. This reliance on technology and the instant gratification it provides has exponentially raised the expectations of future generations of students. To address this, educational institutions must take proactive measures to ensure that all students have equal access to chatbots and other digital resources. Another challenge is ensuring that students understand that not everyone has the same access to digital tools as they do. Educators can help to promote this understanding by incorporating lessons on digital poverty and equal access into their curriculum. The ChatGPT engine is a variant of the GPT (Generative Pretrained Transformer) language model developed by OpenAI.

How AI is beneficial for education?

Another benefit of AI is that it can provide more engaging and immersive learning experiences. Virtual and augmented reality technologies can create interactive and immersive learning environments where students can explore and interact more engagingly and memorably with the content.

Education chatbots are virtual teaching assistants who are available 24 hours a day, seven days a week, to aid students in understanding ideas. It also aids teachers in the evaluation of test papers and the detection of plagiarism and grammatical errors. Teachers may use education chatbots to automate work and spend more time developing ways to provide high-quality education to their pupils. Overburdened institutional staff can deploy chatbots to help deliver a superior learning experience to their students in a “hands-off” way. Any repetitive tasks that are data-driven can be delegated to a bot powered by AI technology.

Experts’ Perspective on ChatGPT and the Old-School Education

Feedback chatbots also afford a more informal, collegial environment for sharing concerns and successes in a course. This can be helpful when asking for feedback about more delicate topics like points of confusion or a sense of belonging. The more informal environment and gradual, directed questioning via turns of conversation can establish a more personable channel through which to share insights. Instructors can gather anonymous feedback either on a granular level (eg, regarding a particular class session), or more generally (eg, about the arc of learning over an entire course). More generalized feedback chatbots have the advantage of reuse from session-to-session or year-to-year. Instructors can read through anonymous conversations to get a sense of how the chatbot is being utilized and the nature of inquiries coming into the chatbot.

On AI, Ed. Dept. urges collaboration, warns of bias – EdScoop

On AI, Ed. Dept. urges collaboration, warns of bias.

Posted: Wed, 24 May 2023 07:00:00 GMT [source]

In other words, it’s a technology that is always improving because it learns from each piece of information it receives. Both, digital humans and chatbots can improve the experiences for workers and customers as part of Conversational AI. To answer the aforementioned research question, this study adopts a qualitative case study approach (Yin, 1984) and benefits from an instrumental case study research design (Stake, 1995). Instrumental research design is helpful when researchers intend to understand a phenomenon in a context (Stake, 1995), which is in our case, ChatGPT which is a fine and recent example of AI-powered chatbots.

Registration assistants

Through an optimized chatbot, things such as class requirements, schedules, homework, activities, and other frequently asked questions (FAQs) can be addressed and answered immediately. At the forefront for digital customer experience, Engati helps you reimagine the customer journey through engagement-first solutions, spanning automation and live chat. The bot even guided students in creating social media posts and helped them pick hashtags that would work best. By deploying this chatbot, the UK Cabinet Office managed to increase user engagement by 43.5%. They built an AI-powered chatbot on Engati’s platform and used it to reach students and get the word out about the campaign.

  • It’s difficult to say which of these trends is the “most important,” as all of them are likely to have a significant impact on the future of education.
  • The interviews had an average of 3.02 related to the familiarity with chatbots, which reflect their appropriateness for this study.
  • This data helps companies continuously improve the overall customer experience.
  • AI is being used to monitor classrooms automatically and detect when a student needs help or additional guidance from their instructor.
  • It places responsibility on the technology interface to learn what the user wants and to adapt accordingly; making it a worthy and appealing investment for educational institutions.
  • On the other hand, we have AI-based education models like ChatGPT, which uses intelligent algorithms to provide personalized learning experiences to students.

What is Level 3 of conversational AI?

Level 3: Contextual Assistants

Context matters: what the user has said before is expected knowledge. Considering context also means being capable of understanding and responding to different and unexpected inputs.

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